Updated information on COVID-19 and Flu: Restricted visitation is now in effect

As an individual receiving home health care services, let it be known and understood that you have the following rights:

  1. To select those who provide you home care services.
  2. To be provided with legitimate identification by any person or persons who enters your residence to provide home care services for you.
  3. To receive the appropriate or prescribed service in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual orientation, or physical or mental handicap.
  4. To be dealt with and treated with friendliness, courtesy and respect by each and every individual representing SMS, who provides treatment or services for you, and be free from neglect or abuse be it physical or mental.
  5. To assist in the development and planning of your health care program that is designed to satisfy, as best as possible, your current needs.
  6. To be provided with adequate information from which you can give your informed consent for the commencement of service, the continuation of service, the transfer of service to another health care provider, or the termination of service.
  7. To express concerns or grievances or recommend modifications to your home care service without fear of discrimination or reprisal.
  8. To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, and risks of treatment.
  9. To receive treatment and services within the scope of your health care plan, promptly and professionally, while being fully informed as to company policies, procedures, and charges.
  10. To refuse treatment, within the boundaries set by law, and receive professional information relative to the ramifications or consequences that will or may result due to such refusal.
  11. To request and receive data regarding treatment or services or costs thereof, privately and with confidentially.
  12. To request and receive the opportunity to examine or review your medical records.
  13. To formulate and have honored by all health care personnel an advance directive such as a Living Will or a Durable Power of Attorney for Health Care.
  14. To expect that all information received by SMS shall be kept confidential and shall not be released without written consent.
  15. To be involved, as appropriate, in discussions and resolutions of conflicts and ethical issues related to your care.
  16. To be informed of any experimental or investigational studies that are involved in your care, and be provided the right to refuse any such activity.
  17. To be promptly informed if the prescribed care or services are not within the scope, mission, or philosophy of SMS and therefore be provided with transfer assistance to an appropriate care or service organization.
  18. To have your privacy, security, and your property respected at all times.
  19. To expect that your reports of pain will be believed and our concerned staff will quickly respond to your concerns by contacting your home health nurse or physician.

Patient Responsibilities

You and SMS are partners in your health care plan. To insure the finest care possible, you must understand your role in your health care program. As a patient of SMS, you are responsible for the following:

  1. To provide complete and accurate information concerning your present health, medication, allergies, etc., when appropriate to your care / service.
  2. To inform a staff member, as appropriate, of your health history, including past hospitalization, illness, injuries, etc.
  3. To involve yourself, as needed and as able, in developing, carrying out, and modifying your home care service plan, such as properly cleaning and storing your equipment and supplies.
  4. To review SMS’s safety materials and actively participate in maintaining a safe environment in your place of residence.
  5. To request additional assistance or inform on any phase of your health care plan you do not fully understand.
  6. To notify your attending physician when you feel ill or encounter any unusual physical or mental stress or sensations.
  7. To notify SMS when you will not be home at the time of a scheduled home care visit.
  8. To notify SMS prior to changing your place of residence or your telephone number.
  9. To notify SMS when you have an insurance change.
  10. To notify SMS when encountering any problem with equipment or service.
  11. To notify SMS if you are to be hospitalized or if your physician modifies or ceases your home care prescription.
  12. To make a conscious effort to properly care for equipment supplies and to comply with all other aspects of the home health care plan developed for you.
  13. To report any concerns regarding pain and pain management.
  14. To make a conscious effort in showing respect and consideration to the SMS staff.
  15. To meet financial commitments that have been agreed to with SMS.
  16. To accept the consequences for adverse outcomes if you do not follow the proposed care plan or course of treatment.