Updated information on COVID-19 and Flu: Restricted visitation is now in effect

General Visitor Guidelines:

General visiting hours: Every day 11 a.m. to 8 p.m.

Two visitors are permitted at the bedside. Exceptions may be made for children or critically/terminally ill patients. Visitors under the age of 12 are discouraged from visiting patients and must be cleared by the nursing staff before entering a patient's room. Visitors under the age of 12 must be supervised at all times.

Special Care Patients:

Immediate family members may visit for 15 minutes every hour. Visitation is limited to two visitors at the bedside. Children younger than 15 years are not permitted except at the discretion of the physician/nurse. No visitors during shift changes at 7 - 8 a.m. and 7 - 8 p.m.

Hospice/Respite/Swing Bed/Sub Acute Patients:

Visitors are allowed 24 hours per day. All family members are allowed to visit. Arrangements can be made for family members to spend the night and eat meals with the patient. Pets may be allowed to visit the patient - please clear these visits with the nurse prior to bringing a pet.

Overnight Visitors:

Family members may remain with a critically ill patient overnight. A pillow and blanket will be provided. The family members may sleep in the lounge area near the unit. Under special circumstances, one member may sleep in a recliner in the patient's room with approval from the nurse.

Emergency Room Visitors:

One person is allowed to wait with a patient in the treatment room. This visitor must stay at the bedside. If the department becomes full or if a caregiver feels the patient may need privacy, the visitor may be asked to return to the waiting area. In consideration of our critically ill patients, no child age 12 or younger may visit a patient without special permission from the charge nurse.

Patients wishing to restrict visitors should speak with a member of their care team.

Medical and Surgical Units

Suggested visiting hours are 10 a.m.-8 p.m. Children may visit parents and grandparents when accompanied by an adult.

Pediatrics/Young Adults

Parents/grandparents/guardians have unrestricted hours. All others: 11:30 a.m.-8 p.m.

Special Care Unit (intensive care and cardiac care units)

Immediate family and significant others: 24 hours a day based on patient’s condition. Patient’s children may visit when accompanied by an adult.

After-Hours Access

For the security and privacy of patients, doors on the Lafayette Street side of the hospital are locked at 5 p.m. After 5 p.m., access is available only through the main entrance on Washington Street. The Lafayette Street entrance is locked from Friday night to Monday morning.

General Visitor Guidelines

  • Anyone recently exposed to a communicable disease (such as chicken pox, measles and whooping cough) should not visit.
  • No more than two visitors at a time.
  • Visitors may be asked to leave the room during treatment or examinations.
  • Smoking is not allowed in the hospital or on hospital grounds, including parking lots.
  • Ask the patient’s care provider about dietary restrictions before bringing food or drink to a patient.
  • In certain situations, it may be necessary to appoint a member of the family or a close friend as a spokesperson to disseminate information to other concerned family members and friends. This will facilitate communication between the patient’s family and care providers.

COVID-19 Visitor Policy

The state has issued an order relaxing visitor restrictions for hospitals. As a result, Sparrow is placing into immediate effect new policies and practices to allow more visitors, while supporting and promoting the safety of our caregivers and the patients they care for.

While more visitors will be allowed, it’s important that we continue to practice strong precautions and that we limit contact as much as possible, for instance by encouraging patients to communicate with loved ones through an iPad. Our success in responding to the pandemic reflects the value of being vigilant and not letting down our guard.

The new hospital policies are as follows. Find out more detail on the latest order relaxing the standards. 

Visitor/Companion Policy for Inpatient Departments

For our adult inpatient departments, we will move to a policy of one visitor/companion per patient at a time in the room. For the Children’s Center, we will continue to have two parent/guardian visitors per patient.

Visitor/Companion Policy for ED/Outpatient/Ambulatory Departments

For all ED, Outpatient, and Ambulatory departments, we will continue to only have visitation/companion by exception. Our ability to provide safe social distancing standards in these settings is very limited. Department operational leaders have the authority to make exceptions for circumstances unique to their area(s) of responsibility, such as: Patients requiring a supportive care companion for patient safety or quality of care and Patients requiring a supportive care companion to successfully navigate the visit physically, mentally, or emotionally.

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